Thuto Baoleki

Led IT department operations for First Cred Limited, ensuring robust network infrastructure, minimal downtime, and strategic IT alignment to support business continuity and growth.

• Spearheaded comprehensive IT department operations, including asset management, network infrastructure, and internet connectivity, achieving 99.9% system uptime and ensuring seamless business operations.
• Developed and presented monthly management reports on IT performance metrics, system health, and resource utilization, informing strategic decisions and optimizing IT investments.
• Managed end-to-end IT support, resolving hardware/software issues, implementing security protocols, and coordinating vendor relations for upgrades, reducing system vulnerabilities and improving user satisfaction.
• Initiated and drove process automation initiatives across departments, leveraging technology to enhance operational efficiency and streamline workflows.

Designed and implemented custom software solutions for UnoTech clients, leveraging Microsoft Power Platform to enhance business process automation, data management, and user productivity.

• Developed and deployed over 15 custom workflows using Microsoft Power Automate, streamlining critical client business processes and reducing manual effort by an estimated 30%.
• Built and launched user-centric applications with Microsoft Power Apps, enhancing internal and client productivity for 5+ key operational functions.
• Optimized and maintained SharePoint databases, improving data integrity and accessibility for critical business information across multiple client projects.
• Engineered dynamic data collection forms in SharePoint using JSON and integrated HTML with Power Automate, automating PDF generation and reporting for improved efficiency.

Managed sales operations and collaborated on marketing strategies for White Label Fragrances, driving growth and ensuring compliance.

• Collaborated with marketing to develop and execute growth strategies, including sales reconciliation and seasonal trend analysis, contributing to increased market share.
• Implemented robust database and filing system procedures, enhancing data accuracy and ensuring regulatory compliance for all sales operations.
• Generated weekly sales reports and managed company license registrations, providing critical insights for performance tracking and maintaining legal adherence.
• Orchestrated procurement of operational supplies and coordinated product deliveries, optimizing logistics and supporting efficient sales fulfillment.

Supervised a team of fragrance stylists, upholding high customer service standards and managing store operations for White Label Fragrances.

• Led and mentored a team of fragrance stylists, enhancing customer service standards and improving team efficiency through effective scheduling and training.
• Resolved complex client complaints and represented the company at promotional events, significantly boosting brand loyalty and public image.

Provided personalized consultations and product education to clients, driving sales and enhancing customer experience at White Label Fragrances.

• Educated clients on diverse product offerings and designed custom gift sets, achieving sales targets through personalized consultations.

Supervised customer survey administration and feedback reporting for Botswana Building Society, ensuring accurate data collection and high-quality client interactions.

• Administered client satisfaction surveys, compiling comprehensive feedback and delivering daily insights to project managers for informed decision-making.
• Supervised a team of survey administrators, ensuring meticulous data collection and maintaining high standards for client interactions.

Provided technical instruction and managed IT infrastructure as an Intern System Analyst at Moshupa Brigades, supporting educational and operational needs.

• Instructed computer students in various programming languages and evaluated examinations, contributing to enhanced educational outcomes.
• Maintained robust network connectivity across departments, performed computer repairs, and managed lab infrastructure, ensuring continuous operational efficiency.